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How to Fix QuickBooks Error Code 6190 and 816

How to Fix QuickBooks Error Code 6190 and 816

QuickBooks is a user-friendly and efficient tool for managing business accounting. However, as with any accounting software, there is always a chance of encountering errors. One common error in QuickBooks is the 6190 error, which is typically caused by damage to the company file or network. You may see this error code, (-6190, -816), when attempting to open a company file in QuickBooks Desktop. For step-by-step troubleshooting instructions for this issue, read on.

Get Immediate Troubleshooting Help Resolving QuickBooks error code 6190 and 816 by calling 1.800.579.0391.

What is QuickBooks Error 6190 816?

The QuickBooks Desktop error 6190 appears when you are using QuickBooks in a multi-user mode and QuickBooks is having trouble connecting to a company file located on the network server. In this scenario, one or more users are running QuickBooks Desktop in Multi-User Mode, which should only be enabled on the server computer. The error message appears as follows:

The company file cannot be opened by QuickBooks. It may have been opened by another user. You should ask that user to switch to multi-user mode so that you both have access to the file simultaneously. This file may also be located in a read-only network folder. You might also see a slightly different error code which appears to be “QuickBooks error 6190 83”, so do not become confused as both errors are the same.

How to Resolve QuickBooks Error 6190 and 816?

If you are not logged in as an administrator on your Windows PC, right-click QuickBooks Desktop and select Run as Administrator.

Solution 1: Repair File Damage using QuickBooks File Doctor

You can use QuickBooks File Doctor to fix problems with your network and company file. When you run QuickBooks File Doctor, it automatically scans and identifies the issues so that you can fix them. Follow the instructions below to fix the damage to your company file.

  1. Click the Help tab and select QuickBooks Tool Hub if you are using QuickBooks Desktop 2019 or later.
  2. Search QuickBooks Tool Hub on the official QuickBooks website if you have an older version of QuickBooks Desktop.
  3. Save the Tool Hub installation file “QuickBooksToolHub.exe” to a location where you can access it quickly after the download is complete.
  4. Install the software by running the installer file and agreeing to the license agreement.
  5. Search for the Tool Hub icon in Windows search and run it if you cannot find it on the desktop.
  6. The QuickBooks File Doctor Tool is now available under the Company File Issues tab.
  7. Select the company file with issues, and QuickBooks File Doctor will automatically repair the damage.

Solution 2: Utilize Quick Fix My Program Tool from QuickBooks Tool Hub

With Quick Fix My Program, you can fix common application errors such as error 6190 in QuickBooks quickly by refreshing your QuickBooks Desktop installation and re-registering it. Using QuickBooks Tool Hub, you can run Quick Fix My Program Tool by following the instructions below:

  1. The QuickBooks Tool Hub can be downloaded by clicking HERE.
  2. Double-click QuickiBooksToolHub.exe from the downloads folder on your computer.
  3. Install QuickBooks Tool Hub by following the on-screen instructions.
  4. Close QuickBooks and any other open programs after installing the tool hub.
  5. Select the Program Problem tab in QuickBooks Tool Hub by clicking the desktop icon.
  6. To refresh QuickBooks Desktop, click QuickBooks Fix My Program.
  7. QuickBooks might take up to a minute to refresh.
  8. Open the company file again in QuickBooks once the tool has refreshed the QuickBooks installation.

Follow the next troubleshooting instructions to force QuickBooks to create new network data and transaction log files if the error persists.

Solution 3: Rename QuickBooks .ND and .TLG Files

QuickBooks .ND and .TLG files that are damaged may trigger errors like 6123. By following the steps below, we will rename the QuickBooks configuration files, which will force QuickBooks to create new ones that are uncorrupted.

  1. Navigate to the QuickBooks Installation Directory in Windows File Manager.
  2. QuickBooks Desktop is usually installed in C: Users Public Public DocumentsIntuit QuickBooks.
  3. Find the .ND and .TLG files with the same name as your company file.
  4. Rename each file by right-clicking it.
  5. The file name should end with .OLDFILE.
  6. Now open QuickBooks and try to open the company file.
  7. Continue troubleshooting if you still receive error 6190 816.

Solution 4: Restart all the Computers in the Network including the Server

Compared to accessing the file from a server or cloud, QuickBooks can access the company file stored on the device’s local storage pretty easily.

  1. A USB storage device should be used to copy the company file from the server.
  2. Move the file to the workstation where the company file is being opened.
  3. Access the company file from the local storage by opening QuickBooks Desktop.

If you haven’t been able to eliminate the “QuickBooks is unable to open this company file 6190” error message, you can try repairing QuickBooks Desktop installation using the QuickBooks Desktop Install Diagnostic Tool.

It is possible to quickly troubleshoot the error using these troubleshooting methods. However, if the problem still exists, and your system still displays QuickBooks error code 6190 816 while opening the company file, we suggest you contact one of our experts at 1.800.579.0391. We have years of experience troubleshooting company file errors and can provide you with immediate assistance in resolving QuickBooks error 6190.

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